Terms of Service

USER AGREEMENT

By accessing or using the mellowskinlab.com website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

This agreement is between you ("Customer", "You") and Mellow Goods LLC ("Company", "We", "Us"), owner and operator of this website.

ACCEPTANCE OF TERMS

By visiting, browsing, or purchasing from our website, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our website.

We may update these Terms at any time. Continued use of the website means you accept any changes.

BILLING TERMS

All purchases made are one-time transactions unless explicitly stated otherwise at checkout. No recurring charges or subscriptions will be applied without your express consent. If a subscription option is offered, the billing frequency, amount, and cancellation terms will be clearly disclosed before purchase.

PRODUCTS AND PRICES

The following products are currently available (prices may be shown in the currency displayed at checkout):

  • Hydrating Face Mist ($19.99)

  • Renewal Night Cream Bundle ($59.99)

  • Gentle Exfoliating Scrub ($24.99)

  • Revitalizing Serum Duo ($49.99)

  • Soothing Aloe Gel ($34.99)

  • Calming Facial Oil ($19.99)

PRODUCTS DISCLAIMER

Our products are intended for personal use only.

  • Products are not intended to diagnose, treat, cure, or prevent any disease

  • Information provided is for general informational purposes only

  • Always consult a qualified professional before using products if needed

You must be 18 years or older to use this website or purchase products.

ORDERS & PAYMENTS

By placing an order, you authorize us to charge your selected payment method.

  • Payments are processed securely

  • You agree to provide accurate billing and shipping information

  • We reserve the right to cancel or refuse any order

PRODUCTS & PRICING

All prices are listed in USD unless stated otherwise.

We reserve the right to:

  • Modify prices at any time

  • Discontinue products without notice

SHIPPING POLICY

  • Free worldwide shipping

  • Orders are processed and shipped within a reasonable timeframe

  • Estimated delivery: 3–5 business days

  • Tracking information is provided via email

We are not responsible for delays caused by carriers or customs.

REFUND & RETURN POLICY

Return Eligibility

  • Returns are accepted within 30 days from receipt of your order

  • Both opened and unopened products are eligible for return

  • Items must not be intentionally damaged or misused

Return Process (RMA Required)

To initiate a return, contact us at contact@mellowskinlab.com with your order number.

Once approved, you will receive a Return Merchandise Authorization (RMA) along with return instructions.

Returns sent without an approved RMA may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service

Return Address

Returns must be sent to the following address after approval:

Mellow Goods LLC
3500 South DuPont Hwy
Dover, DE 19901
United States

Non-Returnable Conditions

We reserve the right to refuse returns that:

  • Do not meet eligibility conditions

  • Are sent without prior authorization (RMA)

Refund Process

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds are processed within 5–10 business days

  • Refunds are issued to the original payment method

Refund Timing

After processing:

  • Please allow 5–14 business days for the refund to appear on your card or bank statement

LIMITATION OF LIABILITY

All products and services are provided "as is" without warranties of any kind.

Mellow Goods LLC is not liable for:

  • Indirect or consequential damages

  • Losses resulting from use of our products or website

Maximum liability is limited to the amount paid for the product.

INTELLECTUAL PROPERTY

All website content (images, text, branding, logos) is the property of mellowskinlab.com.

You may not:

  • Copy, reproduce, or distribute content

  • Use our brand without written permission

USER CONDUCT

You agree not to:

  • Use the website for illegal purposes

  • Transmit harmful or abusive content

  • Attempt to disrupt or hack the website

TERMINATION

We reserve the right to terminate access to our website or services at any time if these Terms are violated.

GOVERNING LAW

These Terms are governed by the laws of the United States.

CONTACT INFORMATION

Mellow Goods LLC
3500 South DuPont Hwy
Dover, DE 19901
United States

Email: contact@mellowskinlab.com
Phone: +1 (386) 732-6096

COMPLETE AGREEMENT

These Terms constitute the full agreement between you and mellowskinlab.com regarding use of the website and purchase of products.